The Portrait of a Customer Service Superstar

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Sara Smith was considered a shining example to others at her organization. Not only was she well liked by her fellow co-workers, but over the years she had gained a loyal following of customers by her outstanding personality. She clearly understood that people will always respond well when they are treated kindly.

Sara was what I would consider a “customer service superstar.” Her greatest asset to the organization was in having the ability to bring customers back as well as encourage fellow co-workers to become their best on the job. She clearly made a positive impact and was an excellent example in consistently delivering excellent customer service.

Sara’s greatest asset as a customer service representative was the genuine friendliness she showed to others. Her ability to make people instantly feel welcomed consistently made a positive impact on every customer. Sara had the gift of treating others in a highly respectful manner. Customers were made to feel welcomed from the start by her pleasant tone of voice and her genuine interest in meeting their needs. She gave customers her undivided attention and made them feel important.

The way Sara intently listened without interrupting made others feel that she really cared about them and understood what they were saying. It was evident within the first few minutes of being around Sara that she sincerely cared about people.

Another admirable trait that defined Sara was her undying enthusiasm for life. She lived in such a way that made others want what she had. It was as if Sara looked at each day as a gift to be treasured. It would be evident after being around her for a short time that she appreciated life. The enthusiasm for living also affected others who were around her.

Never one to complain, Sara had a way of making others feel appreciated. Customers who were helped by her would walk away feeling that they were served by the most thankful person in the world. This not only left them with a great feeling as they walked out the door, but also made them want to return simply because of Sara and the way she made them feel.

Because of Sara’s non-critical attitude, she always made others feel accepted. Always one to show respect, Sara had a way of bringing people up. Her encouraging words to co-workers and customers were heartfelt. Never one to use empty flattery, Sara was never afraid to compliment another person. She was never heard complaining or gossiping. Her words were always helpful and encouraging. Never once did she criticize or use inappropriate language.

Her sincerity in helping as well as expressing appreciation to her customers had a way of bringing them back time and again. Everyday customers would arrive and ask if Sara was available to help them. There were even those who would go out of their way simply to be served by her. Even though customers had other places where they could get the same product, they would drive the extra miles simply because of the way Sara made them feel. She was valued by her organization, encouraging to her co-workers, and treasured by her customers. This is what made Sara a customer service superstar.